Service Calls

During Business Hours


Routine service calls may be made to us at 401-348-2559 or 401-348-2560.

These are calls that will be handled during regular business hours of 8 a.m. to 4 p.m., Monday through Friday, excluding Holidays.
  • Any water or sewer problem which needs immediate attention during regular business hours

Scheduled Services


Other routine service calls should be scheduled 48 hours in advance, including, but not limited to:
  • Setting new meters
  • Setting and removing seasonal meters
  • Meter exchanges
  • Sales readings

After Hours, Weekend & Holiday Emergency Calls


The Westerly Water and Sewer Department maintains a twenty four-hour service for emergency work only. Westerly Dispatch Center at 401-596-6855 will handle the emergency calls and dispatch the on call duty man to the job site. Please be advised that any work done on private property is subject to a minimum labor charge of $75 that will be billed directly to the property owner.